Return & Refund Policy
We take care to pack every order properly and deliver it in good condition. Where something arrives damaged, wrong or defective, this is how we put it right.
Returns
Because of the nature of our food products, returns are generally not accepted once a product has been delivered — except where the product is damaged, defective, incorrect, or arrives in an unacceptable condition.
Damaged or incorrect product
Contact us within 48 hours of delivery if you receive:
- A damaged or leaking package
- The wrong product
- A product with a damaged or tampered seal
- A product that is defective or unusable
Send your order number together with clear photographs or video of both the product and the packaging to srisrinvasaflourmill@gmail.com, or message us on WhatsApp. After we have verified it, we will provide a replacement or a refund as applicable.
Refunds
Where a refund is approved, the eligible amount goes back to the original payment method used for the order. How long it takes to appear depends on your payment provider or bank.
If a payment was taken but the order did not complete, that is usually an issue at the bank’s end. The refund is routed automatically through the payment gateway and credited to the source account within three to four business days.
Non-returnable products
Opened, used or partially consumed food products are not eligible for return or refund — except where the product is defective or damaged.
Cancellation
Orders may be cancelled before dispatch. Orders cannot be cancelled online, so email us as soon as you can: if the product has not yet been packed, the team will help you cancel it. Once an order has been dispatched, cancellation may not be possible.
Herbal care products
The bath and hair powders are covered by the same policy as the food range: unopened, and reported within 48 hours, if they arrive damaged, wrong or with a broken seal. They are for external use only. If your skin reacts to one, stop using it and contact us — always patch test before the first use.
Contact us
For any return, replacement, refund or product-related concern, reach us at srisrinvasaflourmill@gmail.com or through the contact details on this site.